FAQS

 

  • What are delivery options?
  •  Standard delivery will take between 3 and 5 days and costs £3.95 for single items and £4.95 for multiple items. Next day or nominated day delivery is available at £4.95 for single items or £5.95 for multiple items, with a specific AM option at £6.95 for single items or £8.95 for multiple items.

     

  • Do you offer international shipping?
  •  We do not do offer international shipping for now, however it's in our future agenda.

     

  • Do you offer specific day delivery?
  •  Yes- nominated day delivery available at 4.95 for single items or 8.95 for multiple items.  

     

  • Can I order online and collect from my local store?
  • Yes. During step 1 of checkout you will find the delivery page from which you can either select an address or ‘collect from store’.

     

  • Can I contact your retail stores about my online purchase?
  •  Of course; our team are here to help, regardless of where or how you made your original purchase. However, please note that we cannot issue you with a refund over the phone for a purchase you made in our stores. Likewise our stores cannot refund you for an online order purchase.

     

  • Where do you get your beans from?
  •  Please see the Origins Page.

     

  • What if my order arrives damaged?
  •  In the event that your order arrives damaged, please don’t worry. Contact us and we guarantee we will put it right for you- replacing or refunding as appropriate. Some photographs to show the damage will be highly appreciated.

     

  • What if I’m not happy with my order?
  •  If you’re not 100% happy with your order or we miss an important delivery date, then we guarantee we will immediately put it right for you - refunding or replacing as appropriate. We are here to help so contact us.

     

  • How do I review a product
  •  You can write a review on each product by selecting the product you wish to review. At the bottom of the product page, you will have the option to enter your details into the ‘Tell us what you think’ form.